Refund policy

Limited Warranty (1 Year)

We stand behind our workmanship. Your furniture is covered by a 1-year limited warranty from the date of delivery.

What’s covered

This warranty covers defects in workmanship under normal residential use, including:

  • Structural/joinery issues
  • Assembly-related defects
  • Hardware installation issues (handles, slides, fasteners) caused by workmanship
  • Drawer function issues caused by workmanship (alignment/fit, slide mounting)

What’s not covered

The following are not covered:

  • Normal wear and tear (scuffs, dents, scratches)
  • Finish changes from everyday use
  • Natural wood variation (grain/colour) and natural colour change over time
  • Seasonal wood movement (minor expansion/contraction, small gaps)
  • Damage caused by improper care/cleaning (harsh chemicals, abrasives, steam)
  • Damage from standing water, prolonged moisture exposure, heat, or direct sunlight
  • Misuse, abuse, accidents, moving/transport, or modifications
  • Commercial/rental/staging use (unless agreed in writing)
  • Transit damage (see Shipping Issues & Damage in Transit below)

Warranty remedy

If a covered issue occurs, we’ll choose the most appropriate remedy:

  • Repair
  • Replacement parts
  • Replacement (if repair isn’t reasonable)
  • Refund (if replacement isn’t available or practical)

How to make a warranty claim

Contact us within the warranty period with:

  • Order number
  • Description of the issue
  • Photos/video showing the issue
    Please avoid attempting repairs or using strong cleaners before contacting us.

Non-transferable

Warranty applies to the original purchaser only.

 

 

Shipping Issues & Damage in Transit (7 Days)

If we shipped the wrong item, or your order arrives damaged, please contact us within 7 days of delivery.

On delivery

  • Inspect the package and product as soon as possible.
  • Keep all packaging until the claim is resolved.

What to send

  • Order number
  • Description of the issue
  • Photos of:
    • the outside of the box (all sides)
    • the shipping label
    • internal packaging
    • the damaged area(s) on the product

Resolution

If the item is damaged in transit or we shipped the wrong product, we will arrange the appropriate remedy, which may include:

  • Replacement (preferred where possible)
  • Replacement parts
  • Refund if replacement isn’t available or practical

 

 

Returns (30 Days)

We accept returns on eligible items within 30 days of delivery.

Return conditions

  • Items must be unused, in original condition, and returned with original packaging.
  • Returns showing signs of use, damage, or missing packaging may be refused.

Return shipping

  • Return shipping costs are the buyer’s responsibility.
  • We strongly recommend tracked and insured return shipping. You are responsible for the item until it is received by us.

Restocking fee

  • A 15% restocking fee applies to approved returns.

Refunds

  • Once received and inspected, approved refunds are issued to the original payment method, minus return shipping and the 15% restocking fee.

Start a return

Contact us with your order number and reason for return to receive return instructions.