Refund policy

Limited Warranty (1 Year)

We stand behind our workmanship. Your furniture is covered by a 1-year limited warranty from the date of delivery.

What’s covered

This warranty covers defects in workmanship under normal residential use, including:

What’s not covered

The following are not covered:

Normal wear and tear (scuffs, dents, scratches)
Finish changes from everyday use
Natural wood variation (grain/colour) and natural colour change over time
Seasonal wood movement (minor expansion/contraction, small gaps)
Damage caused by improper care/cleaning (harsh chemicals, abrasives, steam)
Damage from standing water, prolonged moisture exposure, heat, or direct sunlight
Misuse, abuse, accidents, moving/transport, or modifications
Commercial/rental/staging use (unless agreed in writing)
Transit damage (see Shipping Issues & Damage in Transit below)

Warranty remedy

If a covered issue occurs, we’ll choose the most appropriate remedy:

How to make a warranty claim

Order number
Description of the issue
Photos/video showing the issue
Please avoid attempting repairs or using strong cleaners before contacting us.

Non-transferable

Warranty applies to the original purchaser only.

Shipping Issues & Damage in Transit (7 Days)

If we shipped the wrong item, or your order arrives damaged, please contact us within 7 days of delivery.

On delivery

What to send

Resolution

If the item is damaged in transit or we shipped the wrong product, we will arrange the appropriate remedy, which may include:

Returns (30 Days)

We accept returns on eligible items within 30 days of delivery.

Return conditions

Items must be unused, in original condition, and returned with original packaging.
Returns showing signs of use, damage, or missing packaging may be refused.
Items identified as custom and non-returnable on your quote or order confirmation before purchase are not eligible for change-of-mind returns. Custom items remain covered by our limited warranty. Restocking fees and buyer-paid return shipping apply only to change-of-mind returns, not approved claims for defects, transit damage, or incorrect items.

Return shipping

Return shipping costs are the buyer’s responsibility.
We strongly recommend tracked and insured return shipping. You are responsible for the item until it is received by us.

Restocking fee

Refunds

After inspection, approved refunds will be issued to the original payment method, less a restocking fee of 15% of the returned item’s purchase price. If we arrange return shipping, the agreed shipping cost will also be deducted from the refund.

Start a return

Order Cancellations Before Delivery

To request a cancellation, contact us as soon as possible with your order number.

Standard items: Orders may be cancelled before dispatch for a full refund. Once dispatched, our return policy applies.
Custom orders: Orders may be cancelled for a full refund before order-specific materials have been purchased or production has begun.
Custom orders - After materials are purchased or production begins: Refunds will be reduced by reasonable, documented costs already incurred for your order, including completed labour and materials that cannot be returned or reasonably reused. Any unused portion of your deposit will be refunded. These deductions will not exceed the amount paid, and no additional restocking fee will apply.
Completed custom items: Once production is complete, custom items are non-cancellable and non-returnable for change of mind.
If we cancel: If we are unable to fulfil your order and cancel it, all payments for the cancelled items will be refunded.

For orders containing multiple pieces, these terms apply separately to each item.

These policies do not limit any rights or remedies available to you under applicable consumer protection laws.

Your cart is empty